March 14, 2012
ClickSoftware Technologies Ltd
. (NasdaqGS: CKSW), the leading provider of automated
mobile workforce management and optimization solutions
for the service industry, announced today that Metadigm Services, a leading utility services company specializing in Advanced Metering Infrastructure (AMI) services to utilities, is to facilitate and control planned corporate and geographical expansion with ClickSoftware's cloud-based workforce management and enterprise mobility solutions.
Metadigm Services provides advanced meter reading technology and AMI/AMR technical field services to North American utilities. Key to its aggressive expansion strategy is the ability to create advantage in three crucial areas over its competitors - differentiated services, the provision of nationwide coverage and operating at a lower cost so that the savings can be passed on to its utility customers. ClickSoftware's solutions will help Metadigm deliver on all these strategic fronts.
"We need to grow the workforce in the field tenfold over the next three years, from 300 to 3000, to meet demand for projects like the smart meter rollout" said
, Chief Information Officer at Metadigm. "ClickSoftware will enable us to quickly align the growing workforce and optimally organize the schedule so that we can provide better service levels at a lower cost. Additionally because the solution is cloud-based, we rapidly implemented the solution in just two months to meet a critical project deadline in
ClickSoftware will optimally schedule the activities of Metadigm's field employees, enterprise mobility will enable engineers to receive and update customer and asset information remotely, and business intelligence tools will allow executives at Metadigm to track performance against Key Performance Indicators (KPIs), and accurately record the cost of field operations. The solution will deliver efficiency and visibility that will enable Metadigm to promote growth by providing better, more attractive Service Levels Agreements (SLAs) than its competitors. It will also allow Metadigm to precisely manage the workforce to deliver routinely high levels of service in spite of rapid growth.