BURLINGTON, Massachusetts, March 14, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, announced today that Metadigm Services, a leading utility services company specializing in Advanced Metering Infrastructure (AMI) services to utilities, is to facilitate and control planned corporate and geographical expansion with ClickSoftware's cloud-based workforce management and enterprise mobility solutions.
Metadigm Services provides advanced meter reading technology and AMI/AMR technical field services to North American utilities. Key to its aggressive expansion strategy is the ability to create advantage in three crucial areas over its competitors - differentiated services, the provision of nationwide coverage and operating at a lower cost so that the savings can be passed on to its utility customers. ClickSoftware's solutions will help Metadigm deliver on all these strategic fronts.
"We need to grow the workforce in the field tenfold over the next three years, from 300 to 3000, to meet demand for projects like the smart meter rollout" said Ed Ringer, Chief Information Officer at Metadigm. "ClickSoftware will enable us to quickly align the growing workforce and optimally organize the schedule so that we can provide better service levels at a lower cost. Additionally because the solution is cloud-based, we rapidly implemented the solution in just two months to meet a critical project deadline in January 2012."ClickSoftware will optimally schedule the activities of Metadigm's field employees, enterprise mobility will enable engineers to receive and update customer and asset information remotely, and business intelligence tools will allow executives at Metadigm to track performance against Key Performance Indicators (KPIs), and accurately record the cost of field operations. The solution will deliver efficiency and visibility that will enable Metadigm to promote growth by providing better, more attractive Service Levels Agreements (SLAs) than its competitors. It will also allow Metadigm to precisely manage the workforce to deliver routinely high levels of service in spite of rapid growth.
Select the service that is right for you!COMPARE ALL SERVICES
Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
- Real Money + Doug Kass Plus 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV