"With ClickSoftware Solutions, Integra will optimize a common workflow to ensure that technicians use exactly the same best-practice procedures - no matter where they are located within our 11 state footprint," added Wigger. "Further, ClickSoftware's mobile application runs on any device, allowing Integra to leverage its existing smart devices."
Business intelligence will enable executives to easily report on the key performance metrics to measure the success of the business and plan for areas for improvement.
"The business-to-business telecoms sector is exceptionally competitive," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "Enterprise mobility and optimized workforce management will provide Integra Telecom with a competitive edge by ensuring that its field workforce is mobilized and aligned towards customer service level agreements and its own growth strategy."
About ClickSoftwareClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource. As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter. Safe Harbor Statement