- Increase Revenue Conversions: Allows any Moxie-enabled service agent to immediately chat with customers and prospects in their native language before, during, and following the buying process.
- Reduce Support Costs: Provides on-demand translation of support pages, forums and knowledge bases to encourage web self-service. In addition, GeoFluent for Spaces by Moxie enables online agents to support users in multiple geographies from one location. As a result, enterprises can reduce costs of in-country support infrastructure and improve "time-to-resolution" for international customers.
- Improve Customer Satisfaction: Offers high-quality, knowledge sharing across languages and diminishes customer frustration of English-only interactions. This enables global organizations to increase customer engagement and brand loyalty among non-English speaking customers and prospects.
- Ensure consistent communications: Customized to reflect each organization's brand, products and culture, making real-time machine translation comprehensible and actionable.
- Increase Agent Productivity: Supports multiple, simultaneous multilingual customer interactions and provides an intuitive interface, knowledgebase integration and pre-translated "canned" responses to ensure optimum efficiency and quality.
- Protect Sensitive Company and Customer Data: Includes enhanced security features that overwrite customer's sensitive information, such as credit card and social security numbers, from all chat and forum transcripts and supports PCI initiatives.
Lionbridge And Moxie Software Announce Partnership To Accelerate Global Enterprise Social Interactions With Real-time Translation
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