Tangoe, Inc. (NASDAQ: TNGO), a leading global provider of Communications Lifecycle Management (“CLM”) software and related services, today announced its Real-time Telecom Expense Management (“rTEM”) solution for telecom service providers. This solution, demonstrated at Mobile World Congress, in Barcelona, Spain, enables carriers to improve customer satisfaction, reduce operating costs, and help their clients avoid mobile “bill shock.”
“It has been an exciting opportunity to demonstrate Tangoe’s latest innovation at the world’s premier carrier and mobile event,” said Julie Palen, Tangoe’s senior vice president of Strategic Business Development. “We’re excited by the positive market reception to this new carrier offering and the capabilities that Tangoe rTEM brings to businesses of all sizes.”
Traditionally, large enterprises have been the focus of concern when it comes to device, application, and cost management challenges; however, these issues continue to grow for organizations of all sizes as more and more mobile devices enter the workplace. Business travel and the ambiguity between work and home communications continue to collide and result in users exceeding their plan limits. Consequently, both enterprises and individual users are often faced with “bill shock” when they receive mobile phone bills that are much higher than expected. These overages are typically addressed with the carrier, leading to user support calls and negotiations for billing credits, which negatively impact carrier costs, support resources, and, most importantly, customer satisfaction.
Additionally, governments around the world are considering bill shock regulations that force carriers to offer bill shock solutions to their customers. To comply with these regulations and help improve the customer relationship, Tangoe’s rTEM solution delivers multiple benefits to the carrier:
- Enable bill shock elimination.
- Reduce user billing credits and support costs.
- Improve customer satisfaction
- Establish an audit trail of user-acknowledged alerts.
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