"Mobility will eliminate the errors that paper based systems are prone to," added Donker. "So for instance engineers will, via workflow on their mobile devices, have to record and match the right meter serial number to the right property. This is a vital customer service issue because energy use will be collected via meters remotely and you don't want to send the wrong bill to the wrong customer."
ClickSoftware is currently helping many utilities companies around the world that are seeking to monitor and reduce the consumption of energy with major smart meter rollouts.
"Stedin is planning the rollout in
with meticulous precision and we are delighted to be a part of the project," said Dr.
, Chairman and CEO of ClickSoftware. "Smart meter deployments are being monitored closely by governments and the public. Under such close scrutiny workforce management and mobility has an important role to play by giving utilities greater certainty of a successful smart meter project. "
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term
, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in
the United States
, with offices across
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