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Crexendo's CEO Discusses Q4 2011 Results - Earnings Call Transcript

We are now registered in 46 states and two more pending. This fulfills my expectation that we will have a nationwide ready-to-go offering in place by the beginning of 2012. We’ve been very pleased with our rollout of the services and products and, as I discussed before, we have numerous beta tests of our products; one tester with 100 phones in multiple locations. All testers have been qualified in services that we provide.

I’m more pleased that most of the customers we use for now have agreed to pay for the service that we were giving them for free. They have used our services, compared our prices and offerings and made the decision that Crexendo was right for them.

We have a tiger team working on a strong Web offering for the small businesses in SoHo market. We will have an automated process in place to handle those customers at reduced costs. I expect that this will be in place by the end of next quarter and I have high hopes of the long-term sales from this market. We have a robust enterprise program and I am excited about the prospects of showing any size business our products and services work. And we are very competitive in our pricing.

Our Web Services division continues to provide excellent service to customer. We have ranked among the top SEO firm in many markets that we serve. We continue to increase our sales process for these services, working hand-in-hand with our telecom sales. I expect that this will be synergy between these segments of our business. I believe that we can provide multiple products to multiple customers and make our customers and partners go-to solutions for the Web telecom services and we’ll continue to provide.

In that regard, we are now diligently working on access to providing our customers with Internet access. We have in process some entering into resale agreements with numerous Internet providers so that we can provide network access to our customers and give them the benefit of getting multiple services from us on one unified bill. This will be of great benefit to our customers and provide us with more touch points so that we will have the sticky customers that recurring revenue model will be built upon.

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