I’m excited about the year ahead and I believe there is significant opportunity for growth here. My focus will be on ensuring that the fundamentals of taking care of our customers are constantly improving, that we offer products and services that are better than any alternative and that we are a company that customers want to do business with. The team here is terrific and I’m excited to be onboard and to help Charter reach its full potential.
I want to thank Mike Lovett, for his support in the transition phase and his leadership in implementing many elements that are critical to our future success. Given that I’ve been at Charter for two weeks, I’m going to stop here and turn it over to Chris and Don to give additional details of the fourth quarter, the past year and our strategic priorities. Chris?
Christopher L. Winfrey
Thanks, Tom. We made significant foundational progress in 2011 and gain momentum in the back half of the year. We maintained our focus and we continue to execute consistently against our four strategic priorities, which included fundamentally improving the customer experience, leveraging our superior internet product to drive residential relationships, aggressively driving commercial growth, and changing the dynamic in video.We made strategic investments in our business, which sets us up for future success. Specifically, we rolled out the first ways of a multi-year customer experience transformation, switch digital and DOCSIS 3.0 covered 86% and 93% homes passed at the end of the year. And we improved our existing product and added new residential and commercial offerings.This past year, we continued to focus on customer relationships by using internet, our most competitive product today to get our foot in the door. Particularly in the more than 7 million homes where we don’t currently have a video relationship or our internet penetration is only 10%.Read the rest of this transcript for free on seekingalpha.com
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