Above And Beyond Acts Earn US Airways Employees $260,000

TEMPE, Ariz., Feb. 15, 2012 /PRNewswire/ -- When a Phoenix-based US Airways (NYSE: LCC) Club representative went out of her way to reaccommodate a customer on another flight, she never thought it would mean an extra $10,000 in her paycheck. Her actions so impressed the customer that he submitted an "Above and Beyond" coupon, which entered the employee into a drawing to win a portion of the $260,000 that US Airways gives away each quarter at its "Above and Beyond" drawing. Nine additional employees in the fourth quarter also received $10,000 each for their noteworthy acts.

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The "Above & Beyond" program recognizes those US Airways employees who provide exceptional service that "wows" the airline's customers. The program allows US Airways' most frequent flyers (Dividend Miles Silver, Platinum, Gold and Chairman's Preferred members) and its employees at the manager level and above to submit coupons recognizing employees for providing outstanding customer service in the air and on the ground. All coupons received from customers are entered in a drawing and each quarter US Airways awards:

• 10 employees $10,000 each;
• 100 employees $1,000 each; and
• 250 employees $250 each.

"Our 32,000 employees work hard to ensure we run a great airline for our customers," said US Airways' Chairman and CEO Doug Parker. "On numerous occasions, our employees go above and beyond to help make our customers' experiences positive. Our Above & Beyond program helps us recognize exceptional customer service publicly and also provides a cash component so those who win can do something equally 'above and beyond' for themselves and their families."

Since launching the program in 2006, the airline has received more than 250,000 A&B coupons and has awarded nearly $6 million to more than 8,000 employees. US Airways congratulates the following fourth quarter $10K recipients:

• Phoenix sales representative: "Exceeded sales goal with a client renewal."
• Pittsburgh fleet service agent: "Thanks for a great year."
• Winston-Salem reservations agent: "Great customer service!"
• San Diego airport customer service agent: "Thank you for going above and beyond."
• Phoenix club representative: "Was awesome with reaccommodation to a different airport and kept me laughing with her personality."
• Winston-Salem reservations agent: "Was very helpful in changing my reservation."
• Winston-Salem reservations agent: "Thank you for going above and beyond."
• Charlotte customer service supervisor: "Thank you for going above and beyond with a large group issue."
• Miami airport customer service agent: "Thank you for your assistance with a challenging day."
• Lynchburg, Va. customer service supervisor: "Worked all day during a challenging time."

About US Airways

US Airways, along with US Airways Shuttle and US Airways Express, operates more than 3,000 flights per day and serves more than 200 communities in the U.S., Canada, Mexico, Europe, the Middle East, the Caribbean, Central and South America. The airline employs more than 32,000 aviation professionals worldwide and is a member of the Star Alliance network, which offers its customers more than 21,000 daily flights to 1,290 airports in 189 countries. Together with its US Airways Express partners, the airline serves approximately 80 million passengers each year and operates hubs in Charlotte, N.C., Philadelphia and Phoenix, and a focus city in Washington, D.C. at Ronald Reagan Washington National Airport. US Airways was the only airline included as one of the 50 best companies to work for in the U.S. by LATINA Style magazine's 50 Report for 2010 and 2011. For six years in a row, the airline also earned a 100 percent rating on the Human Rights Campaign Corporate Equality index. The Corporate Equality index is a leading indicator of companies' attitudes and policies toward lesbian, gay, bisexual and transgender employees and customers. US Airways also ranked #1 among its competing hub-and-spoke network carriers for 2010 performance as rated by the Wichita State University/ Purdue University Airline Quality Rating (AQR). For more company information visit usairways.com, follow on Twitter @USAirways or at Facebook.com/USAirways.  (LCCG)

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SOURCE US Airways

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