No matter what role we play in the company from receiving, stocking, picking and shipping products at our distribution centers, to providing expert advice to our walk-in customers to prompt accurate parts deliveries to our professional customers, we all play a critical role in making sure the level of service we're able to provide our customers exceeds that of our competitors. And all of Team O'Reilly is to be congratulated on the excellent job you did delivering industry-leading customer service in 2011.Now onto some details about our company's performance in the fourth quarter. As we discussed on our third quarter conference call, we forecasted fourth quarter comparable store sales in the range of 3% to 5%. We generated comp store sales in the lower end of our range at 3.3% for the quarter. As many of you that have followed our company and industry over the years know, the fourth quarter is always the toughest quarter to forecast comparable store sales.
O'Reilly Automotive's CEO Discusses Q4 2011 Results - Earnings Call Transcript
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