This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

KeyBank Continues To Receive Industry Recognition For Exceptional Customer Service

CLEVELAND, Feb. 9, 2012 /PRNewswire/ -- KeyBank continues to receive industry recognition for exceptional client service by achieving a high ranking in overall customer satisfaction in the J.D. Power and Associates 2011 Small Business Bank Satisfaction Study.

KeyBank ranked fifth (in a tie) in overall customer satisfaction in the J.D. Power study and highly rated in all factors that influence customer satisfaction with small business banking. These factors are account manager, account activities, account information, fees, problem resolution, products offerings and facility.

The ranking is based on feedback from nearly 7,000 customers of the nation's largest financial institutions. KeyBank is one of 24 financial institutions ranked.

The J.D. Power ranking is one of a series of recent service recognitions for Key. Greenwich Associates last month issued its 2011 national banking survey, giving Key excellence awards for small business banking and middle market banking. Greenwich cited Key for overall satisfaction with personal banking, as well as customer service with treasury management, both in the category of Small Business Banking. Key was also recognized for excellence by Greenwich in the category of customer service with treasury management for Middle Market Banking.

In a third-quarter 2011 customer satisfaction survey conducted by the American Customer Satisfaction Index (ACSI), Key scored significantly higher than the largest U.S. banks and was one of only two banks that improved its overall satisfaction score two consecutive years.

"These recent industry rankings reflect KeyBank's ongoing commitment to providing exceptional customer service throughout the bank," said Key Community Bank President Bill Koehler. "In particular, the J.D. Power ranking reflects KeyBank's continuing support for small business, which is an essential force for economic growth.

"While we are encouraged by our customers' positive survey feedback, our true reward is continuing to provide the capital, advice and services that help businesses thrive," Koehler said.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Submit an article to us!


DOW 17,928.20 -142.20 -0.79%
S&P 500 2,089.46 -25.03 -1.18%
NASDAQ 4,939.3270 -77.6020 -1.55%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs