This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

KeyBank Continues To Receive Industry Recognition For Exceptional Customer Service

Stocks in this article: KEY

CLEVELAND, Feb. 9, 2012 /PRNewswire/ -- KeyBank continues to receive industry recognition for exceptional client service by achieving a high ranking in overall customer satisfaction in the J.D. Power and Associates 2011 Small Business Bank Satisfaction Study.

KeyBank ranked fifth (in a tie) in overall customer satisfaction in the J.D. Power study and highly rated in all factors that influence customer satisfaction with small business banking. These factors are account manager, account activities, account information, fees, problem resolution, products offerings and facility.

The ranking is based on feedback from nearly 7,000 customers of the nation's largest financial institutions. KeyBank is one of 24 financial institutions ranked.

The J.D. Power ranking is one of a series of recent service recognitions for Key. Greenwich Associates last month issued its 2011 national banking survey, giving Key excellence awards for small business banking and middle market banking. Greenwich cited Key for overall satisfaction with personal banking, as well as customer service with treasury management, both in the category of Small Business Banking. Key was also recognized for excellence by Greenwich in the category of customer service with treasury management for Middle Market Banking.

In a third-quarter 2011 customer satisfaction survey conducted by the American Customer Satisfaction Index (ACSI), Key scored significantly higher than the largest U.S. banks and was one of only two banks that improved its overall satisfaction score two consecutive years.

"These recent industry rankings reflect KeyBank's ongoing commitment to providing exceptional customer service throughout the bank," said Key Community Bank President Bill Koehler. "In particular, the J.D. Power ranking reflects KeyBank's continuing support for small business, which is an essential force for economic growth.

"While we are encouraged by our customers' positive survey feedback, our true reward is continuing to provide the capital, advice and services that help businesses thrive," Koehler said.

1 of 2

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,079.40 +49.19 0.27%
S&P 500 2,090.27 +8.39 0.40%
NASDAQ 4,803.6890 +30.2170 0.63%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs