Feb. 7, 2012
Hospitality Solutions International
(HSI), a division of
MICROS Systems, Inc.
(NASDAQ: MCRS), is pleased to announce that Glazing Saddles, LLC, a franchisee of Krispy Kreme Doughnut Corporation, has chosen to implement
, a cloud-based point-of-service and enterprise restaurant management system. All eight of the franchise's locations will benefit from MICROS Simphony's service-oriented architecture (SOA), which enables the central management of menus, payroll, scheduling, gift cards and loyalty functions from anywhere through a web browser.
Krispy Kreme began serving coffee and doughnuts in 1937 in
Winston-Salem, North Carolina
. The Original Glazed® doughnuts gained in popularity as the company sold them to local grocery stores and the company expanded throughout
the United States
in the decades that followed. Glazing Saddles was part of this expansion as it introduced Krispy Kreme to customers throughout
. Its franchise locations include
As a franchise operator in growth mode, Glazing Saddles requires the latest technology for fully-hosted enterprise management software. MICROS Simphony provides the perfect solution with file servers that are housed in a MICROS data center, managing upgrades, handling maintenance, and providing the most recent security technology to protect Glazing Saddles' data.
The MICROS Simphony Enterprise solution is configured with Simphony Labor, to help manage staffing, and Simphony Loyalty, to aid in the creation of a new loyalty and gift card program. In addition, the system has a fully customizable web-based reporting capability with a complete set of auditing and analysis tools designed to deliver actionable information. Simphony's web reporting is also available on mobile devices, including the iPhone and iPad. Each of the franchise locations will implement 4 MICROS Workstation 5A terminals as well as a MICROS Kitchen Display System (KDS), which will help facilitate its drive-through ordering. The MICROS KDS will expedite drive-through orders by relaying detailed order information to the employees preparing orders.