Feb. 7, 2012
/PRNewswire/ -- Astea International Inc. (NASDAQ: ATEA), the leader in
service lifecycle management and mobility solutions
, announces that a premier Global IT services company has selected the
Astea Alliance Dynamic Scheduling Engine (DSE)
for deployment across their North American operations. By extending their deployment of the Astea Alliance solution suite with Astea's scheduling optimization solution, the company expects to streamline and strengthen their service operations through optimized workforce utilization, reduced administrative costs and increased customer responsiveness and satisfaction.To deliver exemplary service to their customers today, the company leverages the robust end-to-end solution capabilities of Astea's
Alliance Field Service
Alliance Sales Order Processing
Alliance Business Intelligence
solution modules integrated to SAP. By extending their solution footprint to include Astea's Alliance Dynamic Scheduling Engine, to more than 1,000 engineers they will be able to achieve greater efficiencies by intelligently automating the dispatching of work orders to the "right" technician in real-time. Prior to implementing Astea's Dynamic Scheduling Engine, their customer service team based scheduling decisions on a plethora of variables including technician skills, availability, travel time, parts, customer service level agreements, location, priority, service delivery costs, customer expectations and more. With the Alliance DSE, the complex decision making process is automated to instantly provide accurate travel times, optimal routes and costs. The solution also supports periods when companies need to manually adjust schedules, giving them the flexibility needed to effectively manage their service operations. By optimizing and balancing the complex tradeoffs between service cost and level of service, Alliance DSE helps companies improve efficiency, accuracy and profitability.
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea's solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.