today announced a significant offering of IT outsourcing services that will provide a standardized cloud-based IT infrastructure and global support solution for
customers in the legal, tax, finance and healthcare industries. The acceleration and adoption of workflow solutions, mobile applications and increased expectation of content available at the point of need requires access to cloud-based, high-availability solutions.
Today, up to 70 percent of Wolters Kluwer’s portfolio is online, software and services, so the ability to provide a responsive, secure and high performance infrastructure is a critical customer service requirement. Dell Services and Atos will provide a catalog of standardized, tiered service offerings that enables Wolters Kluwer to support the varying processing demands and volume fluctuations across its diverse, global customer segments. This is important in creating a more agile enterprise that can flex its technology capacity to support the ebb and flow during and between industry peak times. More importantly, this will allow Wolters Kluwer to support that same scalability need with their customers.
Dell Services and Atos will deliver a variety of IT infrastructure services to Wolters Kluwer’s North American and European operations, including:
- Application Hosting
- Service desk
- Managed Security
“Traditional methods for provisioning IT infrastructure and services no longer support the pace of innovation in professional markets for online, software and service solutions, and an increasingly mobile customer base. With applications and services being brought to market at an accelerating pace, a more dynamic delivery method based on an agile cloud service and variable cost structure is more suitable. This decision and partnership brings together Wolters Kluwer, Dell and Atos, who share a common passion about great customer service, industry innovation and market leadership.”