This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here Rated Best Overall In Customer Service Holiday Shopper Experience

SALT LAKE CITY, Feb. 1, 2012 /PRNewswire/ --, Inc. (NASDAQ: OSTK) today reported that it provided the best overall customer service experience during the 2011 holiday season, as reported by STELLAService and Compuware Corporation.

"Overstock performed well during baseline testing of average call hold times, recording an average hold time of only 40 seconds. Overstock's customer service team was able to maintain this high standard, averaging 45 seconds per call during the holiday season. Overstock's performance ranked in the top of STELLAService's holiday call support performance testing," said John Ernsberger, co-founder, STELLAService.

"My job is to be the customer's advocate within the company," said Stormy Simon,'s Senior Vice President of Customer Care, "We spend all year preparing every system and process we have for the holiday season.  It is our customers' busiest time of the year.  So our customers have the best experience possible, we want hold times to be much less than a minute."

STELLAService, an independent provider of customer service ratings for online retailers, conducted studies throughout the 2011 holiday season analyzing customer service and website performance satisfaction of the top 25 U.S. retailers. According to STELLAService, only and earned high marks across the entire online shopping experience--from the speed of web page downloads to the length of time it took to answer customer support calls. maintained a top 10 web performance ranking by controlling home page size and efficiently managing third-party content, thus increasing website performance.  The website performance results were provided by Compuware, a technology performance company tracking web and mobile performance objectively for companies all over the world to ensure technology works well and delivers value.

STELLAService released several studies throughout the 2011 holiday season that highlighted's leadership in customer service.  These studies were included in news coverage on CNBC, Bloomberg TV, The Consumerist, Business Insider, Aol Daily Finance, The Street and CRM Magazine.  STELLAService also covered on its blog throughout the holiday season. About STELLAService Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support. To maintain its independence and objectivity, STELLAService pays for all products it purchases and relies on its staff of trained, full-time customer experience analysts to test the companies it evaluates. The company has been profiled in Advertising Age  ("STELLAService strives to give e-tailers credibility") and its data has been featured in outlets from  The Business Insider to  The Chicago Tribune. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit

About is a technology-based retail company offering customers a wide variety of high-quality products, at great value, with superior customer service. The company provides its customers with the opportunity to shop for bargains by offering suppliers an alternative inventory distribution channel. Headquartered in Salt Lake City, is a publicly traded company listed on the NASDAQ Global Market System and can be found online at and regularly posts information about the company and other related matters on its website under the heading "Investor Relations."® and® and Club O Rewards® are registered trademarks of, Inc. Club O(TM), and Club O Rewards Dollars(TM) and Your Savings Engine(TM) are trademarks of, Inc. All other trademarks are the property of their respective owners.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.74 0.00%
FB $117.58 0.00%
GOOG $693.01 0.00%
TSLA $240.76 0.00%
YHOO $36.60 0.00%


Chart of I:DJI
DOW 17,773.64 -57.12 -0.32%
S&P 500 2,065.30 -10.51 -0.51%
NASDAQ 4,775.3580 -29.9330 -0.62%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs