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SYKES Expanding SYKES Home Virtual Call Center Model

TAMPA, Fla., Jan. 25, 2012 /PRNewswire/ -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq: SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, has announced its expansion of SYKES Home, a virtual call center model in which customer service professionals work out of their homes.

"SYKES Home offers our customers increased staffing flexibility, such as the ability to quickly ramp up during high-volume periods," said Dan Hernandez, SYKES' executive vice president of global strategy. "Meanwhile, the work-at-home model enables employees to avoid costly, frustrating commutes and adopt non-traditional schedules, such as split shifts, to meet their lifestyle needs."

SYKES is hiring at-home professionals in the U.S. and Canada as SYKES Home grows to meet clients' needs. SYKES Home offers comprehensive training, a competitive salary, and other perks, including a 401(k) savings plan.

The SYKES Home model is being used by several of SYKES' largest customers, including Fortune 500 companies in the technology, telecommunications and financial services sectors. Work-at-home professionals tend to be more experienced than is typical for the industry. The virtual call center model allows SYKES to recruit across entire states and provinces and hire people with specific backgrounds and subject-matter expertise.

"SYKES Home provides the flexibility and quality of service that businesses need to compete in today's global marketplace," Hernandez said. "SYKES is constantly innovating and working with our clients to increase customer loyalty to their brands and drive future growth."

SYKES Home offers flexibility for employees, too. Stay-at-home moms and dads are able to earn a competitive wage without sacrificing their family responsibilities. Retirees are able to supplement their income. Disabled people and others who may find it difficult to travel to an office are able to earn a steady paycheck without leaving home.

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