Bank of America story updated with changes and additional details throughout.
NEW YORK (TheStreet) --Bank of America CEO Brian Moynihan said he didn't cut expenses as fast as some analysts hoped because the bank wanted to maintain what he called good customer service.
Don't tell that to the Pittsburgh woman who claimed she had her parrot held hostage when Bank of America (BAC)seized the wrong house, or the Galveston, Texas couple that says it had no relationship whatsoever with the bank but still lost 75 pounds of fish when Bank of America shut off the power on its vacation home.
|Bank of America CEO Brian Moynihan|
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