This story has been updated with the correct date for Chinese New Year.
CUPERTINO, Calif. (
) -- The chaotic scene outside
(AAPL - Get Report)
China flagship store in Beijing on Friday is a rare stumble for the device maker.
Apple was unprepared for the huge crowd, said to number in the
, eagerly awaiting the country's iPhone 4S launch on Friday. As a result, the company was forced to suspend sales of the device on fears customers would be trampled, according to the
New York Times
| A huge crowd waiting in vain for Apple's iPhone 4S
reports that Apple suspended sales of the iPhone 4S in the country to protect its customers and employees. Frustrated customers outside the store in Beijing's Sanlitun district responded to the news by pelting the gadget mecca with eggs. It's not just the storefront, though, that now has egg on its face.
Apple is no stranger to controlling crowds, as anyone who has visited the company's packed "cube" store on New York's Fifth Avenue can attest. Moreover, Apple's reputation for military-style planning for product launches makes the Beijing snafu even more bewildering. What's ironic is that Apple manufactures its products in China.
"It's hard to blame a company for creating too much demand for their products, but they will have to look at this situation, because it's unacceptable," explained Chris Jones, principal analyst at Canalys. "They are a victim of their own success."
Apple didn't immediately respond to a request for a comment.
Apple may have delayed its Chinese iPhone 4S launch too long after debuting the device in the U.S., contributing to the events in Beijing. "The pent-up demand has been there since October now," he said. "That's a long time when there's so much excitement for a new device -- if [the launch] had been done earlier, maybe this wouldn't have happened to the same extent."
Apple also may have underestimated the Chinese New Year, which takes place Jan.23. "The build-up to Thanksgiving and Christmas that we have, that's what they have in China now," Jones said.
Apple certainly talks a good game about China, with CEO Tim Cook recently citing the country as an area of "enormous opportunity." Speaking during Apple's fourth-quarter conference call, Cook said he had never seen a country with as many people rising into the middle class that aspire to buy Apple products. "We're building more stores there, as well as doing quite a few other things to continue to deliver our great products to the people of China," he said at the time.