This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Cramer's Action Alerts PLUS - See his portfolio and get alerts BEFORE every trade. Learn more NOW!

JDA Outlines Strategies To Attract, Win And Keep Profitable Customers With Consumer-Connected Retail

Connected, “always-on” consumers are now the driving force in retail. The information they need to make a buying decision can be found in mere seconds and shapes what they buy, when and where they buy it, and at what price. Empowered and emboldened, these connected consumers expect personalized relationships and offerings delivered through flexible options.

With consumers firmly in the driver’s seat, how can retailers adapt and succeed? According to JDA® Software Group, Inc. (NASDAQ: JDAS), The Supply Chain Company ®, it requires a new approach – one that allows retailers to attract, win and keep profitable customers. It starts with retailers understanding the urgency of the situation and the need to quickly adopt the following strategies:

  • Manage with a consumer – versus a product – focus
  • Adapt a culture that offers a seamless, consistent cross-channel experience
  • Gain a multi-dimensional view of the customer
  • Eliminate ineffective and disjointed planning processes
  • Respond quickly to consumer demand with an agile and optimized supply chain

“Today’s consumers – hyper-connected and seeking instant gratification – don’t have the time or patience for the old way of retailing,” said Wayne Usie, senior vice president, retail, JDA Software. “They comparison shop using their mobile devices, and armed with information, feel empowered to negotiate with in-store sales associates. They expect retailers to give them what they want, where and when they want it. They expect to be able to shop seamlessly at home, in-store and everywhere. They not only expect retailers to put products in front of them, but to engage with them to gain their loyalty. This has created an evolve-or-die scenario for retailers, and JDA can help with its differentiated strategies for consumer-connected retail.”

The Next Generation: Consumer-Connected Retail

Retailers seeking customer-centricity in every interaction have much to consider, including:

  • The increasing frequency and scope of demand shifts within planning cycles, which commands intelligence and interaction during execution to ensure customer satisfaction and profitability.
  • How to deliver endless aisles – sourcing and delivering from the broadest network in real time to offer greater assortment flexibility and to cement loyalty.
  • The need to empower store associates with customer, product and availability information that is equal or superior to that accessible to consumers, allowing for increased customer satisfaction.
  • Inventory allocation flexibility and utilization control to meet growing demands.

Success in Consumer-Connected Retail starts with a strong foundation built on the simultaneous management of the customer experience, the product lifecycle and channel synchronization. These three inter-related strategies drive a company’s ability to effectively plan, execute, and satisfy customers. Strategy and plan information can then be leveraged in a retailer’s systems to map to each strategic area and process in an iterative – instead of sequential – design leveraging automation to support the thousands of decisions and scenarios retailers are faced with every day. The ability to manage the strategic customer, product and channel cycles in a contiguous fashion that fosters the natural connection points between these pillars is critical to achieving success in consumer-connected retail.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Try it NOW
Only $9.95
Try it NOW
14-Days Free
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
SYM TRADE IT LAST %CHG

Markets

DOW 18,288.63 +155.93 0.86%
S&P 500 2,117.39 +12.89 0.61%
NASDAQ 5,008.0960 +44.5690 0.90%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs