Brains II selected Astea for their extensive and proven experience, over 30 years, in developing and implementing global service management and mobility solutions to enterprise companies in the IT Services industry. Additionally, the Astea Alliance solution suite provides end-to-end service management & mobility functionality, incorporating industry best practices all on a single platform, with ease of integration to Microsoft Dynamics GP. Astea's solution will provide Brains II with a comprehensive and robust mix of capabilities such as, mobile, field service, contact center, depot repair, customer self-service, sales order processing, marketing automation, logistics, third party vendor portal, professional services automation, knowledge management and performance management that will help to further drive and improve the efficiency and costs of service delivery as well as support their strategic growth and acquisition strategy.
"Brains II, Inc. is a perfect example of an innovative company that is constantly looking for ways to deliver value-added and differentiated services that continue to contribute to their goal in delivering superior service at a lower cost. We are delighted that they chose Astea," said Zack Bergreen, CEO of Astea International. "Astea's solution incorporates industry expertise and best practices to support an organization's total service operation on a single platform. We eliminate the need to have many disparate systems as our solution is a seamless service delivery platform, not a patchwork of systems stitched together, that makes it an ideal solution for companies looking to further streamline and optimize their service delivery process from a single provider."
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea's solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.