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Brains II, Inc. Is Ready To Deliver Even Smarter Service With Astea's Service Management And Mobility Solution Suite





HORSHAM, Pa., Jan. 10, 2012 /PRNewswire/ -- Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that Brains II, Inc., a leading provider of manufacturer-independent IT maintenance services, has selected the Astea Alliance solution suite to further streamline and strengthen their service business reinforcing their commitment to delivering superior service.Brains II is a privately held company headquartered in Markham, Ontario which provides IT maintenance services in more than 100 cities across Canada. Customers large and small rely on Brains II to help consolidate the Services and Support of their IT infrastructures for improved efficiency, manageability, flexibility, security and cost control. Brains II employs one of Canada's most experienced IT service teams nationwide and continues to strategically optimize their service organization to help companies maximize their technology investments and minimize the costs and risks associated with managing their IT infrastructure.

"Our ongoing success and competitive differentiation is built by delivering superior service at a lower cost," stated Charles Hanna, President and CEO for Brains II. "We were looking for a robust and proven solution that could provide us with the integrated service delivery platform necessary to further improve our exemplary service capabilities. After an extensive and exhaustive search for a service management and mobile workforce management solution, we found that Astea's deep domain expertise in conjunction with their robust solution offered the breadth and depth of functionality, on a single platform, that was the perfect fit for our organization's needs."

Brains II will be leveraging Astea's solution to:

  • Improve Productivity and Reduce Costs
    • Provide field engineers with access to customer service history, equipment repair records, service contracts, product information, inventory, parts availability, address and driving directions in order to ensure first time fix rates and provide the best possible service in the most cost efficient manner.
    • Allow all work orders on the mobile device to be populated quickly and easily, thereby eliminating time spent on manual data entry and ensuring accurate data capture.
  • Increase Revenues
    • Seamless integration with Microsoft Dynamics GP will accelerate the invoicing process.
    • Provide field engineers with the tools and information to recognize and capture additional revenue opportunities.
  • Continue to Drive Superior Customer Service  
    • Call center and field personnel are empowered with visual alerts, automatic escalation, scripting and question trees, and a full-range of corporate knowledge stores at the tip of their fingers to optimize the customer interaction process.
    • Powerful and dynamic performance management capabilities give users, at any level, the tools they need to monitor key performance indicators to continuously drive financial and operational improvements.

 

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