- Improve Productivity and Reduce Costs
- Provide field engineers with access to customer service history, equipment repair records, service contracts, product information, inventory, parts availability, address and driving directions in order to ensure first time fix rates and provide the best possible service in the most cost efficient manner.
- Allow all work orders on the mobile device to be populated quickly and easily, thereby eliminating time spent on manual data entry and ensuring accurate data capture.
- Increase Revenues
- Seamless integration with Microsoft Dynamics GP will accelerate the invoicing process.
- Provide field engineers with the tools and information to recognize and capture additional revenue opportunities.
- Continue to Drive Superior Customer Service
- Call center and field personnel are empowered with visual alerts, automatic escalation, scripting and question trees, and a full-range of corporate knowledge stores at the tip of their fingers to optimize the customer interaction process.
- Powerful and dynamic performance management capabilities give users, at any level, the tools they need to monitor key performance indicators to continuously drive financial and operational improvements.
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