This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

Telephone And Data Systems/US Cellular's CEO Presents At Citi Entertainment, Media And Telecommunications Conference (Transcript)

Stock quotes in this article: TDS

TDS for those of you who don’t know or may not be familiar with us operates in two primary businesses in the telecom industry. Our largest business unit is 84% owned. It’s also publicly traded called United States Cellular, U.S. Cellular, which is a significant regional operator in the United States with about six million customers. And our other business is a 100% owned and that's called TDS Telecom.

TDS Telecom operates as an ILEC, an Incumbent Local Exchange Carrier. It also operates as a CLEC and it is now in the hosted and managed and data center services business. So, those are our two businesses and we’re excited about both of them. Both businesses operate on what we would call a customer satisfaction, a wonderful customer experience strategy.

In other words, we’re not trying to be a technology leader, we’re not trying to be the lowest price, but we are trying to give the absolute best customer experience in each of the businesses that we enter compared to the national competitors; in other words, out-computing them in terms of customer satisfaction.

And I’m delighted to say that as an example, at U.S. Cellular we've been had our highest customer satisfaction levels that we’ve ever achieved this past year. We’ve opened up a gap between us and the closest National Wireless Company in terms of customer satisfaction is measured by Net Promoter Score.

We recently received the Consumer Reports award as the best large postpaid wireless company in the United States. And if you look at that issue of their magazine you'll see that we actually scored significantly higher in terms of number of points compared to the best of the national carriers. And in addition to that we won I think 11 J.D. Power awards for best network in the North-Central region of the United States. So, it's not just talk about delivering customer experience, customer satisfaction, it’s an actuality.

2 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,042.90 -28.32 -0.17%
S&P 500 1,972.29 -5.51 -0.28%
NASDAQ 4,493.39 -12.4620 -0.28%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs