This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Retailers Cancel Online Holiday Orders: Mailbag

NEW YORK ( TheStreet) -- Online shopping has been all the buzz amid the holiday season, as retailers promote their social and e-commerce efforts.

Shoppers have welcomed the digital push, as all reports point to huge surges in e-commerce, especially during the Black Friday weekend.

But for all online shopping's benefits -- price comparison, avoiding crowded malls -- there appears to be some hidden qualms that need to be sorted out if retailers plan to operate a seamless brick-and-mortar and online business.

It started with a story TheStreet published earlier this week regarding cancelled Black Friday orders at Best Buy (BBY - Get Report) . But it appears the electronics retailer isn't the only one dropping the ball on holiday orders, as I have received a batch of e-mails from shoppers complaining about similar issues at other national chains.

It looks like retailers will need to take a long, hard look at their technology and e-commerce operations in 2012 if they want to keep up with the growth in digital shopping.

Theresa Brown wrote in an e-mail: " has done the same as Best Buy. I placed an order on Black Friday and received confirmation emails with expected shipping dates. Then I received emails extending the shipping dates. Last week I received emails canceling everything on my order. I sent an email to Target asking for an explanation and have received no response. I wonder how many other websites did the same."

Sandy Hochecker wrote: "I just read your article on Best Buy cancelling orders for Christmas and I just wanted to comment that does the same thing you can order an item get confirmation and days later get a cancellation notice! Very Frustrating!"

Deborah e-mailed: "Walmart is worse than Best Buy. No one takes responsibility for the last minute cancellations and the consumer has no recourse, as Walmart the store says that Walmart online are different business entities and that Walmart the store would lose money if they matched the advertised pricing on the Black Friday deals with the online Walmart. I responded that branding is everything and that essentially the fallout would be recognized with the Walmart name in general since most buyers, such as I, do not know that one company does not honor the other and that they cancel orders long after a consumer could have gone to another company advertising the same price point....In my case I ordered the 51-inch Samsung on Nov. 25 for $498, e-mail said pickup ready on Dec. 9. [Then I received an] email that package [was] delayed until Dec. 11 and then got a cancellation and refund email on Dec. 14....This online hype appears to be a hoax and unethical advertising that is allowing our monies to be used and accrue interest for the company."
1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
BBY $26.93 0.00%
CRI $84.16 0.00%
KSS $39.69 0.00%
TGT $68.05 0.00%
WMT $65.32 0.00%


Chart of I:DJI
DOW 15,660.18 -254.56 -1.60%
S&P 500 1,829.08 -22.78 -1.23%
NASDAQ 4,266.8370 -16.7550 -0.39%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs