Top 5 Airline Service Moments of 2011
CHARLOTTE, N.C. MainStreet) -- As a heavy holiday travel period approaches, many people will approach the airport with dread.
The long security lines, crowded planes and potential weather delays can seem threatening. Add to that our country's anti-airline hysteria, heightened by media seeking distressed passengers to interview, and you may conclude that the best thing to do is stay home.
But it is wise to remember that not only will thousands of airline employees be working through the holidays, including Christmas Eve and Christmas day, but that each day some airline employees go to extraordinary lengths to help passengers.In fact, the kindnesses routinely displayed by airline employees are a little-known secret. Each week, airline internal communications writers churn out stories about the good deeds done by front-line employees. Unfortunately, these stories are generally read only by other airline employees. We asked the four big network carriers to pick top service moments last year and found there was even a United (UAL) flight attendant who saved a passenger's life. Nothing quite so dramatic came up this year, although a US Airways (LCC) customer service agent did jump through hoops to help a passenger with dementia who was traveling alone to Israel. Here are this year's five top service moments, selected by each of the airlines.
Select the service that is right for you!COMPARE ALL SERVICES
Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
- Real Money + Doug Kass + 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV