This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

Nelnet Taking Student Loan Customer Calls 24/7

Stocks in this article: NNI

LINCOLN, Neb., Nov. 30, 2011 /PRNewswire/ -- Today, Nelnet announced it has extended the hours of its Customer Interaction Center call center to 24 hours a day, seven days a week. The company's student loan customers can now talk to a member of Nelnet's customer service team at any time to have their questions answered.

"We want our borrowers to be able to reach us on their own time," said Jeff Noordhoek, Nelnet President. "It's understandable that the student loan process can be complex and sometimes feel overwhelming. Oftentimes, a borrower just needs to talk with a live person—so now we're available whenever they need us. Our extended hours are another way we're trying to make ourselves available to help customers anytime and from anywhere through e-mail or over the phone."

In October, Nelnet's customer service hours were initially extended to end at 1 a.m. instead of 8 p.m. (Eastern). "As we have extended our hours, we're taking more calls, and that's a good thing," said Joe Popevis, Managing Director of Loan Servicing. "We want to be available to anyone who needs help. Having to wait until the next day to have a question answered isn't a good thing, and that's why we're going 24/7. We want to make sure our customers have the best experience possible."

Nelnet also provides customers with convenient mobile apps, texting alerts, and a new online experience when they're logged in to their account at Nelnet.com.

Nelnet services approximately $75 billion of student loans for nearly five million borrowers across the country. Borrowers who have loans with Nelnet are encouraged to call 888.486.4722 to get their questions answered, explore repayment options, or make a payment over the phone.

About Nelnet

Nelnet Inc. (NYSE: NNI), is an innovative education finance and services company focused on providing fee-based processing services and quality education-related products in four core areas: loan financing, loan servicing, payment processing, and education planning. In addition, Nelnet leverages its strong technology competencies throughout its businesses. The company's products and services help students and families plan, prepare, and pay for their education and make administrative and financial processes more efficient for schools and financial organizations. For more information, visit Nelnet.com.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,461.32 -153.49 -0.92%
S&P 500 1,927.11 -14.17 -0.73%
NASDAQ 4,382.8470 -36.6310 -0.83%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs