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TheStreet Open House

Sears Pegged as Dinosaur by Shoppers

NEW YORK ( TheStreet) -- Sears (SHLD - Get Report) reported a wider-than-expected third-quarter loss as sales continued to fall, begging the question, when was the last time anyone actually shopped at the department store?

We threw this question out to our readers via Twitter and Facebook and unsurprisingly, most respondents haven't stepped foot into a Sears store for the better part of the last decade.

Sears was once the go-to destination for appliance, tools and other hard goods, holding a 40% market share in this category in 2000. But its share in this space has dwindled down to about 20% and is still heading south, said Craig Johnson, president at Customer Growth Partners.

This trend was reflected in readers' comments.

Brett Dixon said on Facebook that he hasn't been to Sears for seven years when he last needed a new washing machine and dryer.

CameronMRice said on Twitter that it has been so long since he last went to Sears that he can't even remember. "I think I purchased a wrench," he Tweeted.

Those who have shopped at Sears in recent years described it as a dinosaur.

John Kelm went to Sears last week to purchase an air filter for his leaf vac.

"As usual more employees than customers in the store, fewer than 40 cars in the lot and those archaic check-outs; a once mighty retailer that has become hopelessly lost," he said on Facebook.

Businessjerk said on Twitter: "I went to Sears six months ago to buy a tool that was on sale ... waiting in line for 15 minutes and eventually gave up. Haven't been back."

Neil Petagno went to Sears a few months ago to buy a Kenmore microwave. "Horrible service," he commented on Facebook.

Jess Riddile said on Facebook: "I walk through Sears when I go to the mall. There's always plenty of good, close parking spots outside of Sears."

Ronald Kooch said he went to Sears last weekend on the hunt for home appliances. " I walked right out because they were overpriced compared to Howard's and Best Buy too," he said on Facebook.

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