NEW YORK ( TheStreet) -- Sears (SHLD) reported a wider-than-expected third-quarter loss as sales continued to fall, begging the question, when was the last time anyone actually shopped at the department store?
We threw this question out to our readers via Twitter and Facebook and unsurprisingly, most respondents haven't stepped foot into a Sears store for the better part of the last decade.
Sears was once the go-to destination for appliance, tools and other hard goods, holding a 40% market share in this category in 2000. But its share in this space has dwindled down to about 20% and is still heading south, said Craig Johnson, president at Customer Growth Partners.
This trend was reflected in readers' comments.Brett Dixon said on Facebook that he hasn't been to Sears for seven years when he last needed a new washing machine and dryer. CameronMRice said on Twitter that it has been so long since he last went to Sears that he can't even remember. "I think I purchased a wrench," he Tweeted. Those who have shopped at Sears in recent years described it as a dinosaur. John Kelm went to Sears last week to purchase an air filter for his leaf vac. "As usual more employees than customers in the store, fewer than 40 cars in the lot and those archaic check-outs; a once mighty retailer that has become hopelessly lost," he said on Facebook. Businessjerk said on Twitter: "I went to Sears six months ago to buy a tool that was on sale ... waiting in line for 15 minutes and eventually gave up. Haven't been back." Neil Petagno went to Sears a few months ago to buy a Kenmore microwave. "Horrible service," he commented on Facebook. Jess Riddile said on Facebook: "I walk through Sears when I go to the mall. There's always plenty of good, close parking spots outside of Sears." Ronald Kooch said he went to Sears last weekend on the hunt for home appliances. "
Select the service that is right for you!COMPARE ALL SERVICES
Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
- Real Money + Doug Kass Plus 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV