This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Jacada Webinar Offers Tips On Agent Desktop Agility And Rapidly Responding To Change

Jacada Ltd. (NASDAQ: JCDA), a leading global provider of call center technology designed to improve the interaction between agents and their customers, is hosting the free webinar, “Contact Center Agility: Moving at the Speed of Business.” The event will be at 2 p.m. EST on Tuesday, Dec. 6, 2011. Register for the webinar at

Progressive businesses move fast. Your call center needs to adapt to changing business requirements on a daily basis. New Marketing promotions, new product discounts, and changing support information all need to be made available on the agent desktop in near real-time. IT departments are facing ever increasing project backlogs and competing priorities. Seemingly simple changes can take weeks or months to be reflected on the agent desktop and even longer to result in benefits to customers.

The event will be an informative session that will introduce you to Jacada’s highly innovative user interface delivery model that gives companies the ability to create an optimal agent desktop experience. This webinar will introduce you to Jacada WorkSpace Agent Desktop with Dynamic Views and show you how your contact center agent desktop can rapidly respond to changing business requirements.

“With the addition of Dynamic Views to Jacada WorkSpace Agent Desktop, for the first time ever, companies have full ownership and control of the agent’s desktop and can rapidly deliver the optimal agent desktop experience,” said Gideon Hollander, co-chief executive officer of Jacada. “This webinar will demonstrate the ease of a unified desktop and benefit to consumers.”

In this webinar attendees will learn how to:
  • Respond rapidly to business changes
  • Modify call flows to respond to new marketing promotions
  • Manage rules for technical support and troubleshooting
  • Streamline User Interface (UI) development

This event will benefit Contact Center Professionals such as:
  • Senior Level VPs and Directors who are accountable for strategic planning and alignment.
  • Contact Center Managers responsible for operational and tactical plans.
  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
  • Analysts who want to stay abreast of new contact center technologies.
  • CIOs who desire financial improvements from enhanced call center operations.
  • CTOs that require integration of call center processes with other internal departments.

To register for this event and to receive more information about Jacada products, visit

About Jacada

Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $95.03 -2.90%
FB $116.73 7.20%
GOOG $691.02 -2.10%
TSLA $247.54 -1.60%
YHOO $36.59 -0.97%


Chart of I:DJI
DOW 17,830.76 -210.79 -1.17%
S&P 500 2,075.81 -19.34 -0.92%
NASDAQ 4,805.2910 -57.85 -1.19%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs