GREENWOOD VILLAGE, Colo., Nov. 16, 2011 /PRNewswire/ -- Security Service Federal Credit Union (SSFCU), the eighth largest among nearly 7,500 credit unions in the U.S., has chosen CIBER to implement Microsoft Dynamics CRM systems to enhance service for its 850,000 members.
"The project showcases CIBER's industry and technical experience and further cements the company's commitment to provide high-value CRM solutions to financial services clients," said Mark Krinhop, national business development manager for Microsoft. "CIBER believes in placing the customer first and providing the essential business systems to increase member satisfaction at SSFCU."
The engagement will span multiple phases, starting with the CRM implementation for systems used by service center personnel. This will include automation of common customer requests, as well as business process redesign to optimize new system functionality. Going forward, call center representatives will use the same system used by service center personnel. The change will simplify employee training, reduce opportunities for error, cut costs and expedite member care. After the initial implementation, CIBER will address upgrades for SSFCU's member service centers and branch offices. The project calls for consolidation of functions now handled in several different financial services applications into one user interface."This project is all about improving the service we give our members," said Todd Renaud, vice president of MIS for Security Service. "Working with CIBER, we will be adding technology to help our associates serve members more efficiently and empower members to help themselves through automated service options." "CIBER has the expertise to help Security Service efficiently and effectively implement and reap the benefits of a robust CRM system," said Christopher Delsing, U.S. sales director for CIBER's Microsoft Dynamics CRM Practice. "This project highlights the power of the Microsoft Dynamics CRM platform and demonstrates its flexibility and adaptability to business processes. We are excited to work with Security Service, and when complete, highlight the success of this project to open the door to work with additional Credit Unions and Retail Banking clients." Headquartered in San Antonio, Texas, Security Service has 36 locations in Texas, 19 in Colorado and 14 in Utah. The institution was founded in 1956 as a not-for-profit, member-owned financial cooperative to serve the fiscal needs of the members of the U.S. Air Force Security Service Command and their families, but now offers more than 2,330 ways to qualify for membership. CIBER's extensive experience in supporting Microsoft solutions globally has earned multiple Gold and Silver competencies across Microsoft's application and technology portfolio, including Gold competency for Microsoft Dynamics CRM in the U.S., U.K. and Sweden. About CIBER, Inc. CIBER, Inc. is a global information technology consulting, services and outsourcing company applying practical innovation through services and solutions that deliver tangible results for both commercial and government clients. Services include application development and management, ERP implementation, change management, project management, systems integration, infrastructure management and end-user computing, as well as strategic business and technology consulting. Founded in 1974 and headquartered in Greenwood Village, Colorado, CIBER has more than 8,500 employees and operates in 19 countries, serving clients in North America, Europe and Asia/Pacific. Annual revenue in 2010 was $1.1 billion. CIBER trades on the New York Stock exchange (NYSE: CBR), and is included in the Russell 2000 Index and the S&P Small Cap 600 Index. For more information, visit www.ciber.com. About Security Service Federal Credit Union Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Security Service is an industry-leading financial institution with more than $6.5 billion in assets and more than 850,000 members in Texas, Colorado, Utah and around the world. Headquartered in San Antonio, the credit union is among the top 10 credit unions in the nation and is the largest in San Antonio. Security Service strives to be America's best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-888-415-7878. SOURCE CIBER, Inc.