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Tw Telecom's CEO Discusses Q3 2011 Results - Earnings Call Transcript

So let’s talk about why we are winning today and how we are positioned for the future. We are growing today because we’ve raised the bar on service and innovation as we continue to work toward faster, better and easier solutions for our customers. We are able to do this because of our network capabilities, our service model and our products. For instance unique products like our fractional 10 gig Ethernet let customers buy just the amount of Ethernet they need for each location rather than inefficiently buying more services than they require.

Additionally our finely tuned local sales strategy, in execution along with tools like our customer portal help us to deliver industry-leading service. We are in the enviable position of having an integrated network which is allowing us to help our customers leapfrog ahead to new capabilities. So let me give you some context to what that network platform means to our customers and what they say they are encountering with other national carriers.

Without an integrated platform like ours, customers’ applications are forced to function on the carrier’s disparate networks with complex architectures. As a result here are some of the impacts to the customer including varying service delivery and maintenance levels across the country, differing processes that are not standardized for all locations, complex bills that come from multiple systems, reactive network management and different people to deal with on service issues depending on the location, all of which result in inefficient use of the customers’ time and resources and that's just to name a few issues.

Read the rest of this transcript for free on seekingalpha.com

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