Waiting for the Cable Guy Is Costing You Money
By Cindy Perman, CNBC.com staff writer
NEW YORK (CNBC) -- People often joke about how much waiting for the cable guy and other service people is costing them -- in time and billable hours. Well, now someone has actually done the math.
Doesn't it just make you want to set that little Post-It note on fire in the front yard for when the guy comes back? CAN YOU HEAR ME NOW?
It costs a whopping $37.7 billion a year for the time customers spent waiting on someone to come fix, install or deliver something, according to a new "Cost of Waiting" study from TOA Technologies. The company makes software that helps businesses better track their service people and narrow down the window of time customers have to wait.
Americans waited 4.3 hours on average -- more than double of what the individuals had expected. On an individual basis, that works out to about $250 a year, or two full working days, that we waste waiting for everything from the cable, phone, Internet or utility guy to a retail home delivery.
More from CNBC
Candidates Court Businesses, With Mixed Results
World's 10 Worst Countries for Business
Dick Bove: We've Gone Nuts
Select the service that is right for you!COMPARE ALL SERVICES
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
- Real Money + Doug Kass Plus 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV