Bank of America (BAC) CEO Brian Moynihan, 52, is seen as the devil incarnate by Occupy Wall Street protestors for his bank's plan to charge debit-card users a $5 monthly fee -- this after the bank got two taxpayer-funded bailouts so it could survive.
That obviously ticked off long-time customers. Adding fuel to their bonfire, his salary was $2 million in 2010, his first year as CEO. Bank of America's workers are unhappy, too, as layoffs are reportedly imminent and they're probably passing that along to customers. That's why it ranked lowest in a 24-bank survey of small-business customer satisfaction from J.D. Power and Associates this month.
And investors can't be happy as BofA's shares are down almost 50% this year and have lost 26% annually over the past five years. Moynihan has kicked off an "outreach campaign" to turn things around, but proved his management is just flailing away at it when it rescinded its plan for the $5 ATM-card fee this week after reprimands from President Barack Obama and lawmakers, including Illinois Sen. Richard Durbin, who said customers should withdraw their deposits in protest. Ouch!
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