Before we go into more details on our third quarter results I’d first like to take a step back and update you on the execution of these strategies.First, we are focused on fundamentally improving the customer experience, which is the foundation underlying our future success. We are transforming Charter into a customer centric organization with a commitment to delivering unmatched customer experience. We are improving our product offerings as well as the quality and reliability of our service, and while we are starting to see positive results in our operations and customer retention we are still in the early stages. It takes time for these improvements to resonate with customers and to show off this meaningful improvement in overall external customer satisfaction studies.
Charter Communication's CEO Discusses Q3 2011 Results - Earnings Call Transcript
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