This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Aclara Utility Customers Dominate E Source Study Of Customer-Facing Web Sites

Stocks in this article: ESE

WELLESLEY, Mass., Sept. 1, 2011 /PRNewswire/ -- Aclara consumer-engagement solutions power 15 of the top 25 utility web sites benchmarked in the recently completed "E Source Review of North American Electric and Gas Company Websites: 2011." In addition, Aclara solutions are used by 45 of the 100 utilities that were analyzed. A leading provider of advanced metering infrastructure, utility networks and data-driven consumer-engagement and operational-efficiency solutions, Aclara is part of the utility solutions group of ESCO Technologies Inc. (NYSE: ESE).


Aclara customers Wisconsin Public Service (WPS) and Avista Utilities were ranked first and second in the benchmark study, Pacific Gas and Electric Company came in fifth, and DTE Energy, We Energies, and Dominion ranked eighth, ninth, and tenth, respectively. WPS and Avista were separated by a single point in the rankings.

Features that are strengths of Aclara such as on-line presentation, self-service options, and web-based energy analysis are critical components of the E Source web-site study. The study evaluates key functions such as the ability of consumers to monitor energy use, view and pay utility bills online, receive important service updates and obtain information about programs and services.

The E Source study was conducted by a team of consumers who reviewed 29 informational and self-service tasks on 100 electric and gas utility web sites and assessed their user experiences. Web site performance was rated against the best in class across all types of web sites, not strictly utility sites.

E Source tested 11 of the 29 tasks on mobile devices based on Google's Android, Research in Motion's BlackBerry, and Apple's iOS operating systems. According to E Source, customers are likely to use mobile devices to perform specific tasks such as reporting outages and other emergencies.

E Source provides independent research as well as advisory and information services to utilities, major energy users, and other key players in the retail energy marketplace. It performs the benchmark study to offer utility customers insight and guidance on what consumers are looking for in web sites.

1 of 2

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,064.28 +10.57 0.06%
S&P 500 2,093.09 +4.32 0.21%
NASDAQ 4,812.4370 +5.5780 0.12%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs