Zhone Technologies, Inc. (NASDAQ:ZHNE), a global leader in FTTx network access solutions, today announced its influential partnership with SRT Communications (SRT) to use Zhone’s industry-leading MXK™ multi-service access node (MSAN) during and after the disaster relief in Minot, North Dakota, an event estimated to cost more than one billion dollars. Through carefully constructed plans and prompt reactions in time of need, SRT and Zhone restored phone and Internet service to nearly 2,100 non-evacuated customers who were served out of flooded service buildings.
“Communications are critical in times of disaster, and Zhone worked with SRT quickly and efficiently to coordinate a new MXK deployment to restore service for the 3,000 Minot area customers affected,” noted Shawn Grosz, Director of Network Technology, SRT Communications. “SRT has also begun the reconstruction of damaged permanent structures, which will utilize the MXK offering for consistent communication. SRT is grateful for Zhone’s quick response and exceptional customer service in this time of need for our community.”
SRT offers regular updates on the progress of the relief effort through their website: www.srt.com. Customers can check in on restoration status and see visual proof of progress through the provided updates and photos; the page is a testament to the ongoing endeavor of communication service restoration. In uncertain times of high stress, more information is preferred, and SRT has worked hard with Zhone to ensure all parties involved have the ability to communicate and stay up-to-date with the latest developments. The company also provides a service area map of affected areas: http://www.srt.com/onlinestore/resources/pdfs/map.pdf.
“SRT’s dedication to its customers in the Minot area during the disaster sets a great example to the communications industry,” said Brian Caskey, Chief Marketing Officer, Zhone. “Minot was hit hard by the event and we will continue to support SRT in its endeavor to rebuild community – and communication – through our MXK technology and consistent planning.”