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TheStreet Open House

United 93: Tale of the First 'Airline Guy' on the Site

CHARLOTTE, N.C. ( TheStreet) -- Like many people, Ed Bular found himself engaged on Sept. 11, 2001, in ways he had never envisioned.

Early that morning, as senior director for flight operations for US Airways (LCC), Bular, then 49, made rapid decisions on a series of unprecedented operational issues, including where to land the carrier's trans-Atlantic flights. A few hours later, he was drafted to represent United (UAL - Get Report) as the first "airline guy" at the scene of the crash of Flight 93 in Shanksville, Pa., about 65 miles southeast of Pittsburgh.

Ed Bular, US Airways Senior Director, Flight Operations.

United Flight 93, a Boeing (BA) 757, took off from Newark Liberty International Airport at 8:42 a.m., bound for San Francisco with just 37 passengers aboard. Hijackers took it over at 9:28 a.m., apparently intending to turn it around and crash into a Washington target -- perhaps the Capitol or the White House. But United 93 passengers learned of the day's previous three plane crashes through phone calls and ended up storming the cockpit, forcing the Shanksville crash at 10:03 a.m.

Today, Bular is US Airways' senior vice president for flight operations and inflight services. He is not only an airline guy but also a Pittsburgh guy, born in nearby Bentleyville, Pa. As a youth, he joined the Air Force, came out as a pilot and joined US Air in 1980. By 2001 he worked near the airline's operations control center, just outside Pittsburgh in Moon Township, Pa.

As the morning of Sept. 11 unfolded, Bular was working in a situation room with about two dozen others, taking in the information pouring in from phone calls, cockpit crews and CNN. The first aircraft hit the World Trade Center in New York around 8:46 a.m; about an hour later, the Federal Aviation Administration shut down U.S. airspace to civilian air travel.

View More 9/11 Coverage

For US Airways, Bular said, some of the first big decisions involved airborne international flights. Sixteen flights were flying west from Europe to the U.S. when U.S. airspace was closed. The team agreed to use 40 west, a longitudinal line in the Atlantic, as a decision point, sending planes back if they were east of the line. However, "because of the time of day, early morning on the East Coast, the majority of flights were approaching the east coast of Canada," Bular said.

"I tried to convince the FAA to let us get them into Bangor, Maine ," he said. "They wanted to put the flights down in Canada; I was pleading with them not to. Their argument was that the east coast of Canada is full of airports with long runways enabling big jets to land safely . My argument was that the infrastructure was not set up to deal with that volume of passengers -- what would they do with all those people, some elderly, some with medical needs? But they would not budge."

Bular argued, over the phone and with the FAA's US Airways representative working beside him, that if the passengers could get to Bangor, they could be bussed to their homes. Whereas in Canada, they could be stranded -- which, in fact, they were. But many passengers, from US Airways and other carriers, made lasting friendships with Canadians who took them in during the ordeal.

US Airways ended up parking 11 aircraft in Canada -- one in Moncton, two in Gander, one in St John's, one in Stephenville, and six in Halifax, Nova Scotia. The last plane did not return to the U.S. until Sept. 16. One reason for the delay was that in some cases, aircraft parked on the runways blocked other aircraft. US Airways also had five aircraft that remained in Europe -- two in London and one each in Madrid, Paris and Munich -- until Sept. 14.

Bular managed the landings not only of international flights, but also of domestic flights. He had to be sure that the planes did, in fact, land. "Obviously, there were some anxious moments," he said. "We would lose communication, have trouble communicating with a certain flight on ACARs (air to ground data system) and we would imagine the worst. But finally we worked through it, got everybody down and accounted for, and there was a great sense of relief."

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