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Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer service experience and interaction optimization solutions, today announced that is has expanded its relationship with Kabel Deutschland. Revenues from this material agreement will be recognized over current and future quarters.
Kabel Deutschland, the leading cable network operator and Triple Play provider in Germany, serves up to nine million households in 13 German federal states. The company offers digital program packages, pay-per-view services, broadband Internet access and telephony via TV cable, making Kabel Deutschland Germany's biggest provider of Triple Play services.
Under the new agreement, Jacada will continue to provide ongoing professional and solution support services to Kabel Deutschland in support of the company’s unified agent desktop project of which Jacada’s solution was successfully implemented in 2010.
“We have been working successfully with Kabel Deutschland since 2009. We are very pleased with the success it has experienced with Jacada and we are thrilled to expand our engagement,” said Tom Clear, Jacada’s co-CEO.
“Our call center is the core of our customer interactions, so improving the processes and the ease in which agents can help customers, directly determines our business success,” said Peter Halser, Head of Development at Kabel Deutschland. “Jacada has shown their expertise in streamlining customer service environments and we are experiencing steady improvements in our handle times and training times, as well as a dramatic improvement in customer experience.”
About Kabel Deutschland
Kabel Deutschland, Germany’s largest cable operator, offers its customers analog and digital TV, broadband Internet and fixed line phone services via cable as well as mobile services in cooperation with an industry partner. The company operates the cable networks in 13 German federal states and supplies its services to approximately 8.9 million connected households in Germany. Kabel Deutschland offers an open digital TV platform for all program providers.