The process changes we’ve made, I cannot overstate how important they are. I think really as we move from 2003 to the present, we went from a small company to a very small entrepreneurial engineering team. As we scaled, we had hiccups and some missteps along the way but I think we’ve now really hit our stride where I would say we’re getting world class engineering team and process that’s able to take the voice of the customer, ingest it, convert it into products, make sure we go through a world-class validation quality and testing and design verification program and bring those products to market. So that is going to be one of the key core competencies of this business allows us to create shareholder value over the long-term.
TASER's CEO Discusses Q2 2011 Results - Earnings Call Transcript
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