BOSTON ( MainStreet) -- While chatting with an acquaintance at the popular Italian restaurant he owns, our conversation was interrupted when he learned a customer had complained about a meal.The waiter, feeling the diner was merely being finicky, resisted a request that the meal be removed from the bill. "Give it to them," the owner countered. "A plate of pasta costs me almost nothing. It is worth more in the long run to get good word of mouth than to worry about a few cents worth of spaghetti."
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