This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

GeoFluent Real-Time Chat Translation Accelerates Contact Center Productivity, Increases Customer Engagement And Reduces Costs

WALTHAM, Mass., June 29, 2011 /PRNewswire/ -- Lionbridge Technologies, Inc. (Nasdaq: LIOX) today announced GeoFluent Chat 2.0, the latest version of Lionbridge's powerful, cloud-based multilingual chat application that gives contact centers and enterprises on-demand, quality translation within their existing online chat applications.  

GeoFluent Chat 2.0 increases agent productivity, accelerates revenue opportunities and reduces costs of in-country support by allowing English-speaking agents to engage customers and prospects online in multiple languages from one location.  New features of GeoFluent Chat 2.0 include:

  • API integration with common online chat applications.  GeoFluent's APIs provide dedicated, secure, seamless bi-lingual communication between a customer or prospect and a support agent within an organization's existing chat application.  GeoFluent Chat is easily trained to reflect each organization's brand, products, languages and expertise, making multilingual chat comprehensive and actionable.  
  • Support for pre-chat survey applications.  This allows contact centers to present surveys, route chats to the appropriate agent and engage chats in the customer's preferred language, resulting in more effective pre-sales engagements and faster time to resolution for common support engagements.
  • New reporting functionality that captures valuable metrics including chat invitations and sessions by language, percentage of translated chats converted into sales, and other performance data for contact centers and enterprises to measure the effectiveness of multilingual online chat sessions.

View a demo of GeoFluent Chat here or listen to a recent Webinar to hear more about the opportunities for customized multilingual chat.

"Prior to GeoFluent Chat, contact centers and enterprises struggled to support prospects and customers in global markets due to language barriers.  Today, enterprises across industries recognize the power of GeoFluent Chat as a cost-effective way to increase online customer engagement, reduce dependence on in-country personnel, and increase agent productivity," said Rory Cowan, CEO of Lionbridge.  "By allowing one agent to engage users in multiple languages in real time from one location, contact centers are able to optimize their lower cost operations, remove language barriers and effectively connect with customers and prospects on-demand, anytime in any geography."

GeoFluent is an on-demand translation platform that integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center.  As a result, enterprises gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments.  GeoFluent Chat integrates with common contact center applications to allow agents to engage users in multiple languages in real time.  As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Try it NOW
Only $9.95
Try it NOW
14-Days Free
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 17,712.66 +34.43 0.19%
S&P 500 2,061.02 +4.87 0.24%
NASDAQ 4,891.2190 +27.8570 0.57%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs