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TheStreet Open House

Keynote Systems And PagerDuty Announce Integration To Provide Keynote Customers With Advanced Alerting Via Phone And SMS

O’REILLY VELOCITY CONFERENCE, BOOTH 301 Keynote® Systems (NASDAQ: KEYN), the global leader in Internet and mobile cloud monitoring, and PagerDuty, today announced the integration of PagerDuty’s advanced phone alerting tools for users of the MyKeynote portal. MyKeynote is a single unified portal through which Keynote customers can manage all their mobile and website monitoring and testing data within a single user interface and across the full spectrum of Keynote products from Web and mobile monitoring to alerts, VoIP monitoring and load testing.

Building on the power and flexibility of Keynote’s Smart Alerts, the Keynote-PagerDuty integration allows Keynote e-mail alerts to be sent via phone or SMS directly to operations team members and support staff wherever they may be. PagerDuty alerts can also be configured to any notification chain, sending emails and texts to all the right people -- and if they don't respond, the issue can be auto-escalated to a team member so incident alerts never go unseen or heard.

“We are delighted to offer PagerDuty’s sophisticated phone alerting tools to Keynote customers, allowing them to receive their Keynote alerts via a phone call, an SMS or to enhance the email alerts they already receive,” said Alex Solomon, founder and CEO at PagerDuty. “Keynote is a world leader in mobile and Internet cloud monitoring, and we are excited to add our alerting and on-call management capabilities to their already robust monitoring toolset. Together, we can help IT departments detect and fix critical issues as quickly as possible in order to reduce expensive downtime.”

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. The service collects alerts from existing monitoring tools, provides an integrated view of all existing alarms and alerts the designated responder if there's a problem. PagerDuty allows users to build sophisticated alerting rules to determine who to contact when problems occur. Multiple levels of coverage can also be assigned to ensure that if the "primary" on-call person doesn't respond to an alert in a timely fashion it will automatically be escalated to a "secondary" person, and so on until the issue is addressed.

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