WARREN, Pa., June 6, 2011 /PRNewswire/ -- Music played and video images swirled on a giant screen as a vintage 1940 armored car led by a Dixieland band delivered the J.D. Power and Associates trophy to officials of Northwest Savings Bank in downtown Warren, Pennsylvania, on Wednesday, June 1. A group of more than 700 employees of the local bank met the trophy with cheers.
On arrival, the 2011 award for Highest Customer Satisfaction with Retail Banking in the Mid-Atlantic Region joined its predecessor from 2010, awarded to Northwest last year, on a display stand on a specially-built stage at the south end of Liberty Street. The street, which was closed to traffic for the event and crowded with Northwest personnel, runs between the bank's Administration and Corporate Centers through the heart of the small city 140 miles north of Pittsburgh. A banner, twenty feet wide, bearing images of the awards from 2011 and 2010, hung from the enclosed walkway that spans the street above the stage and joins the bank's two buildings. A mammoth jumbotron behind the stage allowed everyone in the crowd to view speakers onstage and videos presented as part of the program.
Steven Fisher, Northwest's Executive Vice President of Banking Services addressed the crowd. He recognized that those gathered represented all departments of Northwest Savings Bank, including representatives from the bank's network of community banking offices, its region, district and area management team, commercial lenders, wealth management representatives and business service advisors from the different states the banks serves, members of the 52 offices of the Northwest Consumer Discount Company, Boetger and Associates, Veracity Benefit Designs, and Members of the Board of Directors. It was the largest gathering of Northwest Savings Bank employees in the company's 115 year history.
Addressing the crowd, Mr. Fisher said, "Today is a celebration to thank the people who have contributed to our success. The extra effort put forth by you and your associates is what separates the good from the great and why our customers have rewarded us a repeat. It is an amazing testimonial to just how passionate this organization is about continuous improvement and delivering world class service.
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