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The app gives customers increased convenience by providing them with the capabilities to manage their policy or file a claim through their mobile device. Features include the ability to view detailed policy information, display the vehicle ID cards and make a payment on the policy. A first notice of loss feature allows customers to file an auto or glass claim and attach pictures, audio files and text files to the claim.
Tools to find a taxi, car rental agency or towing service based on the user's current location are also included and accessible regardless of whether or not the person is an iMingle customer. Current iMingle customers can get a quote on a renter's policy through the app.
Michael Stahl, VP of Marketing and Operations, "The release of this application compliments our web site and provides comparable capabilities to our customers on-the go. The app matches technology to the audience for this product. Our customers expect to be able to access and manage information through their phones. It also gives them features when and where they need them. For example, they can capture critical information about a potential claim immediately after it occurs or they can find a cab or towing service through their phone with a few touches on the app."
"We were looking to expedite the roll out of our mobile capability to provide additional value to our customers. We partnered with DRC as their strategy, mobile application framework, and approach were consistent with ours and enabled us to quickly release the application. The app provides additional complimentary services for customers on the go," says
John Elcock, VP and CIO for the carrier.
"DRC collaborated closely with our customer on the deployment to ensure that we produced a product which satisfied both the business and technical specifications for their mobile solution," said
Stephen Korow, VP of Technology for DRC. "The project utilized our mobile framework and services to quickly roll out a product which delivered on iMingle's branding and features requirements."
Android and web mobile versions of the app will be released in the second quarter.