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LYNNFIELD, Mass., March 17, 2011 (GLOBE NEWSWIRE) -- Investors Capital Corporation (ICC), the wholly owned independent broker/dealer and investment advisory subsidiary of Investors Capital Holdings, Ltd. (NYSE Amex:ICH), is proud to announce the launching of its VIP Desk in order to provide a higher level of service to its top registered representatives.
The firm's entire home office staff annually attends The Ritz-Carlton Leadership Center to reinforce the principles upon which The Ritz-Carlton continuously delivers legendary service to its customers. The goal is to deliver 5-star service
sm every day to Investors Capital advisors.
The VIP Desk takes 5-star service to the next level by providing top producers with a single point of contact for all home office-related issues. These Operations personnel, termed VIP Associates, handle any and all VIP requests from initiation to resolution, regardless of the number of departments involved, resolving them to the advisor's satisfaction. Their purview includes any matter pertaining to business processing, business approval, technology, desktop support and training, compliance, licensing, or advertising. VIPs have a special direct telephone number, email address, and fax number.
"Investors Capital has a long and continuing commitment to providing outstanding service to our representatives," said Jim Wallace, Managing Director of Trading and Operations for Investors Capital. "We are excited to provide this enhanced level of service to our top advisors and will continually work on improving our service model."
About Investors Capital Holdings, Ltd.:
Investors Capital Holdings, Ltd. (NYSE Amex:ICH) of Lynnfield, Massachusetts is a diversified financial services holding company that operates primarily through its independent broker/dealer and investment advisor subsidiary, Investors Capital Corporation (ICC). Our mission is to provide premier, 5-star service and support to our valued registered representatives, including advisory programs, strategic practice management and marketing services, and technology, to help them grow their businesses and exceed their clients' expectations. Business units include Investors Capital Corporation, ICC Insurance Agency, Inc., and Investors Capital Holdings Securities Corporation. For more information, please call (800) 949-1422 x4814 or visit
CONTACT: Robert Foney, Chief Marketing Officer