Telx Ethernet Exchange Web Portal Enables Customized Management

NEW YORK, NY -- (Marketwire) -- 03/16/11 -- Telx®, a leading interconnection and colocation provider in strategic North American markets, today announced the rollout of an enhanced version of its self-service Web portal for customers of the Telx Ethernet Exchange. The Telx Ethernet Exchange Web portal enables quick, customized management of all aspects of the service, including discovery, order status, upcoming activity and trouble ticket activity -- all in a secure, easy-to-use platform. The Web portal offers Telx Ethernet Exchange customers enhanced visibility and more flexible, DIY alternatives for the management of their account and services.

"The Telx Ethernet Exchange Web portal enhances Exchange members' customer experience by empowering them to efficiently manage important aspects of their service," said Gina Nomellini, chief marketing officer of One Source Networks. "Telx continues to build solutions that help customers expand services and explore new opportunities."

Features of the Telx Ethernet Exchange Web portal include: Dashboard reporting: A completely customizable, "snapshot" view of all Ethernet Exchange activity, delivering simple, at-a-glance management for network operations and provisioning teams, product managers, sales teams and CIOs. Discovery: With a few clicks, users can search for an Exchange connectivity location by city, address or even building. Once a location is identified, the user can see a list of available suppliers, contact the supplier to get a quote or more information, or place an order. Order Inventory Management: Place new ENNI orders, place Operator Virtual Connections (OVC) orders, or view the status of existing orders and/or change orders, safely and securely. Service Management: View, diversify and manage Ethernet bandwidth configuration to scale services quickly and cost-effectively. Project Management: Collaborate with other internal departments, or even with other service providers, in this secure area that allows the grouping of management activities and tasks. Trouble Ticket Management: Initiate, manage and delete trouble tickets in real time, or connect with Telx's service assurance team.