HERNDON, Va., Feb. 17, 2011 (GLOBE NEWSWIRE) -- e Plus inc. (Nasdaq:PLUS) announced today that its subsidiary, e Plus Technology, inc., has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes e Plus for delivering outstanding customer service to customers in the United States.
"We're pleased to once again be recognized by Cisco with this most meaningful award," said Jerry McIntosh, vice president of advanced technology solutions for e Plus Technology. "Achieving Cisco Channel Customer Satisfaction Excellence is objective evidence that e Plus delivers an exceptional customer experience when planning, designing, deploying, and managing Cisco networked solutions. This award is based on specific feedback from customers we have served in the most recent 12-month period, and measures our on-going commitment to excellence at every stage of the process to deliver Cisco technology solutions for business."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate e Plus for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of worldwide channels at Cisco.Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities - critical factors in choosing a trusted partner.
Select the service that is right for you!COMPARE ALL SERVICES
Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
- Real Money + Doug Kass + 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV