HERNDON, Va., Feb. 17, 2011 (GLOBE NEWSWIRE) -- e Plus inc. (Nasdaq:PLUS) announced today that its subsidiary, e Plus Technology, inc., has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes e Plus for delivering outstanding customer service to customers in the United States.
"We're pleased to once again be recognized by Cisco with this most meaningful award," said Jerry McIntosh, vice president of advanced technology solutions for e Plus Technology. "Achieving Cisco Channel Customer Satisfaction Excellence is objective evidence that e Plus delivers an exceptional customer experience when planning, designing, deploying, and managing Cisco networked solutions. This award is based on specific feedback from customers we have served in the most recent 12-month period, and measures our on-going commitment to excellence at every stage of the process to deliver Cisco technology solutions for business."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate e Plus for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of worldwide channels at Cisco.Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities - critical factors in choosing a trusted partner.