LogMeIn Rescue Introduces Remote Support For Android Tablets, Smartphones

BARCELONA, Spain and WOBURN, Mass., Feb. 14, 2011 (GLOBE NEWSWIRE) -- MOBILE WORLD CONGRESS -- Mobile operators, device manufacturers, and IT helpdesks can now remotely diagnose and troubleshoot Android smartphones and tablets virtually anywhere with a mobile network connection with the new release of LogMeIn Rescue. LogMeIn, Inc. (Nasdaq:LOGM) is extending its focus on supporting mobile consumers and workers, by addressing the rapid rise of Android tablets and smartphones. The Android features build on Rescue's mobile capabilities, which also include support for iPhone®, iPad™, BlackBerry®, Symbian, and Windows Mobile® devices. Demonstrations of the new capabilities can be seen at LogMeIn's product blog, http://b.logme.in , or by visiting the LogMeIn booth (booth #1G31) and the Google booth (booth #8C25) at Mobile World Congress 2011.    

A major North American mobile operator and two leading Android device manufacturers have already signed up to provide the new on-demand support features, and pre-deploy Rescue on select smartphones and tablets. These LogMeIn Rescue-enabled Android devices are expected to ship in the first half of 2011. LogMeIn Rescue is currently used by more than a dozen of the world's top mobile operators, including Orange, Telstra, Telus, Telenor, as well as four of the top five U.S. operators, to support to their remote users and customers.

Two versions of the new capabilities are available - one for mobile operators and device manufacturers, and one for businesses. The mobile operator/OEM version introduces the ability to remotely control customer devices, over the air, directly from a computer, as if the device were in a support technician's hands.  A business version designed for IT helpdesks provides the ability to remotely support Android tablets and smartphone users. Both include a diagnostic dashboard that clearly displays device information, the ability to transfer files between the technician and the end user's device as well as an ability to chat with a user. Remote control capabilities will initially be available only on the operator/OEM version.