"The Japanese market is of strategic importance to Astea and represents tremendous opportunities for international growth. Demand for effective and proven service lifecycle management and mobility solutions continues to climb as companies across the globe uncover the immense revenue opportunities associated with delivering superior and consistent service," said Zack Bergreen, CEO and chairman, Astea International. "We are excited to have CTC as our value added reseller in Japan, and we look forward to working with CTC to expand our footprint in the service lifecycle management and mobility market. As we continue to increase our presence in Japan, they will be an integral partner in enabling companies to provide the highest levels of customer satisfaction to their customers."
Established in 1972, ITOCHU Techno-Solutions Corporation (CTC) provides advanced IT solutions to enhance enterprise network systems, and offers various outsourcing services, such as operations by its own data centers. CTC supports such market segments as telecommunications, broadcasting, finance, retail, distribution, manufacturing, education, government, medicine, pharmaceutical, chemicals and apparel. CTC has formed partnerships with more than 200 leading IT companies from nine countries. These partnerships range from those with global multinational IT companies to those with highly focused venture businesses. Around 7,000 people work for CTC throughout Japan, and their service edge lies in offering one-stop 7 x 24 support in approximately 100 service centers.
About Astea InternationalAstea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and scheduling optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.