HORSHAM, Pa., Nov. 16, 2010 /PRNewswire/ -- Astea International Inc. (Nasdaq: ATEA), the leader in service lifecycle management and mobility solutions, announces that it has entered into a partner relationship with ITOCHU Techno-Solutions Corporation ("CTC"), a leading systems integrator in Japan, with sales of approximately US $3.0 billion. The partnership combines CTC's deep IT services expertise and systems integration experience with Astea's global service lifecycle management and mobility solutions.
CTC will act as a value added reseller of Astea Alliance solutions, giving their current and future customers access to Astea's industry leading service lifecycle management and mobility solution. CTC will market, sell and deploy the Astea Alliance suite to their existing customer base as well as aggressively pursue new customers in Japan. CTC's customers can leverage this comprehensive solution to increase first-call resolution, decrease call times and call center operating costs, streamline spare parts inventories, and ensure that service level agreements are met ultimately streamlining processes and increasing efficiencies.
" Japan is one of the fastest growing service lifecycle management and mobility markets," said Hideo Yamazaki, Managing Director, Astea International Japan Inc. "There's an immense need for these solutions in Japan, and together, we're offering Japan-based and global companies an effective way to drive service revenue through increased customer satisfaction."
Astea is unique in its offerings as it provides the total end-to-end service lifecycle management and mobility solutions that can support a company's entire service business or provides a modular approach that complements existing applications. Astea offers service management, mobile workforce management, scheduling optimization, parts and inventory management, reverse logistics management and customer management solutions ---- all on a single central repository. Additionally, Astea is the only solution provider that provides all of the three major components that comprise true service lifecycle management – back office service management; mobility; and real-time scheduling optimization solutions. These solutions enable companies to improve their global service operations by significantly increasing productivity and profitability as well as delivering a consistent level of service around the world, ultimately driving customer satisfaction and retention.