Jacada Announces Brent Leary Webinar
Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents “Customer Service 2.0: Access the Experts,” a unique online blogging and customer education program exclusively on Jacada.com. As part of this educational series join Brent Leary, Co-Founder and Partner of CRM Essentials, for a complimentary webinar Thursday, October 21, 2010 at 11 a.m. ET.
“I’m very pleased to be able to bring Brent Leary to the Jacada audience,” said Jennifer Childress, director of marketing communications for North America. “Understanding how to utilize new social channels and how to change the style of communication to fit this new space is something everyone is talking about.”
Brent’s webinar, “ How Social Media, Location-Based Services & Mobile Technology are Changing the Rules of Customer Engagement,” will discuss the importance of integrating social tools into traditional customer service processes as well as the impact social media, location-based services and the latest mobile technology is having on the customer experience.
“I’m looking forward to speaking about Social CRM trends in this upcoming webinar with Jacada,” said Brent Leary. “I think it’s important that businesses understand the challenges of integrating a social strategy within a traditional customer engagement but also realize the benefits associated with leveraging social channels to more effectively communicate with their current customers.”About Brent Leary: Brent Leary is a CRM industry analyst, advisor, author, speaker and award winning blogger. He is Co-founder and Partner of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. He serves on the national board of the CRM Association, and on the advisory board of the University of Toronto's newly created CRM Center of Excellence. He's been quoted in several national business publications, including the Wall Street Journal, Newsweek and Entrepreneur magazine. He writes the Social CRM column for Inc.com's technology site, and serves as Blogger-in-Residence for TheSocialCustomer.com.
Select the service that is right for you!COMPARE ALL SERVICES
Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Access the tool that DOMINATES the Russell 2000 and the S&P 500.
- Buy, hold, or sell recommendations for over 4,300 stocks
- Unlimited research reports on your favorite stocks
- A custom stock screener
- Upgrade/downgrade alerts
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
- Real Money + Doug Kass Plus 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV