FX Service Center provides Web-based dispatch and call center capabilities to the company. It interfaces to the field technician's mobile device and provides real-time status and communication with dispatchers and office personnel. It also helps create a complete, online knowledgebase of corporate information.
FX Mobile captures customer information while creating seamless wireless or direct connect communication between their field technicians and the office. It also provides workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time and expense capture, email messaging, additional service requests.
"We are extremely pleased that CBS has chosen Astea as their premier field service and mobility solution provider to drive operational and financial efficiencies for their business," said John Tobin, President, Astea International. "We look forward to working closely with CBS to drive maximum benefits from their implementation."
Astea helps companies worldwide achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point. The company can be reached at 215-682-2500.About Complete Building Services CBS is based in Washington, DC and was established in 1963 as the building services division of The Donohoe Companies, Inc. Over the period of these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients. CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia. About Astea International Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and scheduling optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.