Hewitt Associates, a global human resources consulting and outsourcing company, announced today that it was ranked #87 on the 2010 InformationWeek 500—a list of the nation's 500 most innovative users of information technology.
InformationWeek recognized Hewitt for developing and implementing its Back Office User Interface (BOUI), a customized, back-end technology application that automates and enhances various tasks performed by the company’s operations group in HR Business Process Outsourcing (BPO). This level of automation has enabled Hewitt to improve data accuracy, reduce human capital resources and lower its ongoing operations cost by millions of dollars.
"With an average of 10 million HR and Payroll transaction volumes expected each month across all of our clients, technology investments are critical to ensure that Hewitt’s capabilities remain differentiated and cutting edge," said Matthew Heckler, chief information officer for Hewitt’s HR BPO business. "With BOUI, we’re now able to quickly solve operations issues, significantly reduce costs and increase scale in a way that our competitors cannot match.”
The BOUI application has made a significant difference in helping Hewitt develop and maintain successful outsourcing partnerships with its clients. Results from a recent client satisfaction survey show that 95 percent of Hewitt’s outsourcing clients say its error handling capability is outstanding, and 100 percent believe that the innovative technology Hewitt offers helps them reduce rework and increase efficiency.“For 22 years, the InformationWeek 500 has honored the most innovative users of business technology,” said Rob Preston, InformationWeek’s editor in chief. “As we start to emerge from the worst recession in decades, the IT focus is now on driving growth—new sources of revenue, new relationships with customers, even new business models. This year’s ranking placed special emphasis on those companies and business technology executives leading that charge.” InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing and tracks the technology, strategies, investments and administrative practices of America’s best-known companies. The InformationWeek 500 rankings are unique among corporate rankings as they spotlight the power of innovation in information technology, rather than simply identifying the biggest IT spenders. Additional details on the InformationWeek 500 can be found at www.informationweek.com/iw500/. About Hewitt Associates